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Share your ideas and wishes with us and participate with your voice in existing entries.
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Hello rayb001,
it's a pity that you have difficulties with our program.
Our support says this link here will help:
https://support.ashampoo.com/hc/en-us/articles/360018465360-An-application-does-not-start-or-error-messages-appear
If you have further questions please just write to our support, they can answer much faster than me. 😅
https://support.ashampoo.com/hc/en-us/requests/new
Many greetings from Rastede/Germany
Jones
Nothing to do with what you said - but Ashampoo won't let me post any stand-alone feedback, so here it is: Do you realise the Ashampoo PDF Printer Pro software printer doesn't work on a lot of documents? For example, a simple screenshot image from Windows 10 Snip and Sketch can't be printed using the Ashampoo printer. It literally just sits in the file cue unprinted indefinitely. Whereas, the freeware PDF24 software printer will print from anywhere.
Hello @shaun322
for direct letters we from Ashampoo have set up this page:
https://support.ashampoo.com/hc/en-us/requests/new
I have taken your note as a bug and passed it on.
If they have any other concerns please get in touch via the link.
Thank you for your note
Jones
@jones Thanks.
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@jones
2023-10-24 09:59
Hello @shaun322
for direct letters we from Ashampoo have set up this page:
https://support.ashampoo.com/hc/en-us/requests/new
I have taken your note as a bug and passed it on.
If they have any other concerns please get in touch via the link.
Thank you for your note
Jones
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PDFPro3 dose not find any of the 'mfc140u.dll' files installed on any of my active systems. I've uninstalled PDFPro3, rebooted the system and then reinstalled with the same result.
Hello @rayb001
Please try the solution from this page:
https://support.ashampoo.com/hc/en-us/articles/360018465360-An-application-does-not-start-or-error-messages-appear
If it does not work, please contact our support:
https://support.ashampoo.com/hc/en-us/requests/new
Many greetings Jones
OKAY, problem solved (A work around at least) but another problem created.
1st : I have attempted to install on a different computer with the same 'mfc140u.dll' issue. No surprise there. I then isolated and copied the 'mfc' file to the parent Ashampoo PD3 directory that was created via the ashampoo install. Now PRO3 seems to work. not sure all functions are available but I can load .pdf files etc. Haven't tried to print. No printer driver on that computer.
2nd : I have used all of my install keys and can't activate on the computer in which I need it.
How can I reload and/or reinstall on the original attempts?
Pls advise.
Ray Kosier
rayb001@yahoo.com
@rayb001
Hello Ray,
for the second question:
Many Ashampoo programs can be reactivated by yourself. Click on "Login" in the upper part of our website www.ashampoo.com (or if you are already logged in on your user name). In the "Licenses" area you will then find the option "Reset license" next to the license key that is no longer active. This option only appears if a license requires to be reset to be activated again.