This question is more about Ashampoo Office, not Ashampoo Connect. It is best to contact our colleagues at support@ashampoo.com. Briefly describe the problem, preferably send the presentation with the jittery movie.

In general, Present is not a video player, so it may well be that the playback of a movie is not optimal.

Many thanks in advance.

i got safe 21 howit will not show for me to install and i have not ever had few months either help fix or refund my money tks

If you encounter any issues, have questions, or suggestions for improvements regarding programs other than the Ashampoo App, please feel free to contact our support team directly. You can reach them via email at support@ashampoo.com. Our colleagues there will be able to assist you with such inquiries.

Thank you :-)

What? No Ashampoo App for Windows 10/11? Only android or Apple?

We offer the app for Windows, iOS, and Android. You can find the download for Windows and the links to Google Play Store and Apple App Store here:
https://www.ashampoo.com/loc/app

Alternatively, you can use the following link to download the latest version for Windows operating systems directly:
https://www.ashampoo.com/ashampoo_app_sm.exe

i pay for backup 26 it notshowing as to anyway to install it and today release day fix this asap

Backup Pro 26 was released yesterday, and the corresponding download links and license keys have been sent via email and assigned to customer accounts. You can now find the relevant download in your MyAshampoo account as well as in the Ashampoo app within your collection.