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Share your ideas and wishes with us and participate with your voice in existing entries.
Are there any other wishes open? With one click on "Create a Post" you are there.
Hi Stefan,
this can happen currently, if the installed client was already a bit older. We have taken the new databases online a few days ago,but this had the consequence that older launchers could not start anymore.
Could you please just install this current setup over it and report shortly if it worked?
https://www.ashampoo.com/ashampoo_connect_sm.exe
(Version 0.38.26)
Thank you :)
Hello Christian,
my installation was done with this version. You can see in the picture that I already have installed latest version.
Problem still occurs. I turned off my antivirus, firewall, allowed Connect as trusted app in the firewall, nothing helps.
Just for information, I have installed latest .NET 6.
@sktuner
Hi Stefan,
unfortunately I don't have a quick solution on offer here at the moment. We are analyzing the error at full speed, but cannot reproduce it at the moment. The ConnectService seems to hang completely for you.
One more thing comes to my mind.
You find under:
C:\Users\AppData\Local\Ashampoo\Ashampoo Connect
a service.state and a settings.json file. Could you please attach them to me here? Maybe I can reproduce the error afterwards.
Thanks a lot for your support :)
@sktuner @christian Hi Christian, looks like I am missing settings.json. That file was not even created there. I can't attach the state file so here is its content: port=61253 timestamp=2022-05-16 14:29:40Z
@sktuner @christian I've tried to exclude Connect from any network filtering. Didn't help.
Unable to install Photo optimizer