This is just a customer convenience suggestion that might not affect all of your customers, but certainly would affect "this" customer. :)
If you have a purchased product and do the "free in-main version" upgrade, you should not need to reactivate the product. You already know the product was purchased and what its license key was, and should keep that info during the "uninstall / reinstall the updated version" process.
This is especially important if you have multiple licenses and have not activated one or more of those licenses yet since reactivating using your Ashampoo account might use one of the "unactivated" licenses leaving the other license "looking" like it is still activated but on another device.
Going to your account and copy/pasting the correct license is available, however, we (us customers) may not remember which license key was used for "that" particular device and would have to try and remember which one to use which is highly inconvenient.
It should not be difficult for you (Ashampoo) to detect the license key of the product before performing the "uninstall" part of the "update" process and simply reapplying it when doing the "update" part of that process, negating the necessity of putting the burden on the customer to remember / figure out that part.
I think this would be much more customer centric on your part. Not that you guys are doing a bad job, as I have been pretty pleased with your products thus far. Hopefully you can at least investigate this suggestion. Thanks!
Good morning and thank you for this important feedback :)
We will further develop the license management in future versions of the Connect platform and your wishes coincide with our plans :) We would like the selection and assignment of licenses to be much more convenient, so that you can, for example, simply select the PC on which the licenses are used. A manual input should then no longer be necessary.
Currently we improve in the upcoming update the basic detection of all installed products, from there it goes further into the licenses and the adjustments of the product setups. :)
Many greetings
Christian
Yes, why is it you never update older products and keep making new versions which you charger for Rather than give us paid users free updates rather than so lame discount. We have no reason to buy new versions if you keep making new paid, we have no incentive to buy often as they change so fast. More value if you wait 5 years and get a v28 for the same price as a v16 now .
What free upgrades? Never seen one....
Thank you for your feedback. Please understand that updates for products you purchased will always be free as they provide fixes to bugs or enhanced functionality. Upgrades, however, involve switching between product generations and may never be free of charge as is also customary with most major software manufacturers.